Shipping policy

Delivery

We ship performance and motorsport parts across the United Kingdom and worldwide. Delivery charges are calculated at checkout before you pay, so you always see the cost before you commit.

1. United Kingdom

1.1 Free delivery. Most items in our range are sent on free standard delivery to UK mainland addresses. Where an item carries a delivery charge, because of its size, weight or the way it has to be packed, that charge is shown at checkout.

1.2 Standard delivery. Typically 2 to 5 working days from dispatch.

1.3 Express delivery. Where offered, an express service is available at checkout for an additional charge. Express affects how quickly the item travels once it leaves us. It does not shorten the time needed to source an item that is not in stock.

1.4 Highlands, Islands and non-mainland addresses. Some postcodes carry a surcharge or a longer transit time. Any surcharge is shown at checkout.

2. International

2.1 We ship worldwide. International delivery is charged at checkout, or where an item is large, heavy or awkward to pack, arranged separately after you order. Our Terms of Service set out how that works.

2.2 Duties and taxes. Import duties, taxes and customs clearance fees are not included in the price you pay us. They are set by the destination country and are your responsibility. Please check your own country rules before ordering.

2.3 Refused parcels. If a parcel is refused or abandoned at customs, any return carriage and charges incurred are deducted from your refund.

3. Stock and lead times

3.1 Many items we list are sourced to order from our suppliers and manufacturers rather than held on our own shelves. Website availability is indicative and we cannot guarantee that every item is physically in stock at the moment you order.

3.2 If an item you have ordered turns out to carry a lead time, we will email you and tell you what it is. If that does not suit you, tell us and we will sort it out.

3.3 If you need something by a particular date, email us before you order and we will confirm honestly whether that is achievable.

4. Dispatch and tracking

4.1 Orders placed before 2pm on a working day are usually dispatched the same or next working day, where the item is in stock.

4.2 You will receive tracking by email once your order leaves us. Please check your spam folder if it has not arrived.

4.3 We use Royal Mail, DPD, DHL and pallet carriers depending on size and destination.

5. When something goes wrong

5.1 Once a parcel is handed to a carrier, the carrier controls it. We will chase, escalate and claim on your behalf, and we will keep you informed, but transit delays are not always within our control.

5.2 Damaged in transit. Please check your parcel on arrival. If the outer packaging is damaged, photograph it before you open it, and photograph the contents. Email the photographs and your order number to info@cuzracecars.com. This lets us claim against the carrier and replace your item quickly.

5.3 Not arrived. If tracking has not moved for several working days, or the carrier says delivered and you have not received it, contact us and we will open an investigation with them.

5.4 Wrong or missing items. Tell us within a reasonable time of delivery and we will put it right at no cost to you.

6. Delivery addresses

6.1 Please check your delivery address carefully at checkout. We dispatch to the address you give us.

6.2 If you need to change an address, email us immediately. We can usually change it before dispatch, but not after.

6.3 Where an order is returned to us because the address was wrong or nobody was available to receive it, redelivery is charged at cost.

7. Contact

Any delivery question, email info@cuzracecars.com with your order number. We answer Monday to Friday.

Cuz Race Cars is a trading name of Ashmere International Limited, a company registered in Hong Kong (CR 76315530), of Red House Farm, Southam Road, Napton, CV47 8NG, United Kingdom.

Last updated: 24 August 2026